TERMS & CONDITIONS

Last Updated: 02/02/2025
Goibooking Holidays is a comprehensive platform for booking travel packages, adventure activities, hotels, and more. By accessing or using our services, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully. If you do not agree with any of these Terms, please do not use our services. If you do not accept our Legal Terms, you should not access our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.

1. Introduction

• Purpose of the platform
• Explanation of services offered: Travel bookings, adventure activities, hotel bookings, etc.
• General responsibilities of the user and the platform

2. Agreement to Terms

• Binding Agreement: By accessing Goibooking’s services, you agree to be bound by the terms outlined in this document.
• Acceptance of Terms: You accept these Terms through your use of the platform.

3. User Eligibility

• Age requirements: Minimum age to use Goibooking services
• Account registration: Requirements for creating an account
• Legal ability to enter into agreements

4. Service Offerings

• Detailed description of the services provided (travel packages, adventure bookings, hotels, etc.)
• Changes in service offerings: Goibooking reserves the right to modify services without prior notice.
• Third-party services: Use of services from third-party providers (e.g., hotels, tour operators, etc.)

5. Booking Procedures

• How to book services through Goibooking
• Booking confirmation process
• Payment process (types of payments accepted, payment gateway, etc.)
• Fees and charges: Clear breakdown of all fees, including service fees, taxes, cancellation fees, etc.

6. Payments and Refunds

7. User Responsibilities

• Accuracy of provided information: Ensuring correct details (personal details, travel dates, etc.)
• Compliance with local laws and regulations
• Responsibility for maintaining the confidentiality of account details
• No misuse of the platform: No fraudulent activity, spamming, or abusive behavior

8. Cancellations and Modifications

• Process for canceling or modifying bookings
• Timeframes for cancellations and their impact on refunds
• Specific cancellation policies for different types of bookings (hotels, adventure activities, etc.)
• Third-party policies: The impact of third-party providers’ cancellation policies

9. Limitation of Liability

• Disclaimer of liability for third-party services and bookings
• Limitation of liability for damages, losses, or disruptions caused by unforeseen events (natural disasters, political unrest, etc.)
• Force majeure clause: Events beyond the control of Goibooking

10. Privacy and Data Protection

• How Goibooking collects, stores, and uses personal data
• User consent: How personal information is used (for booking, marketing, etc.)
• Data sharing with third parties: Sharing of data with service providers only
• User rights: Ability to update, modify, or delete personal information

11. Account Suspension and Termination

• Goibooking’s right to suspend or terminate accounts in case of policy violations
• Grounds for suspension/termination (e.g., fraud, illegal activities, breach of terms)
• User’s right to terminate their account

12. Travel and Adventure Activity Terms

• Specific terms for booking travel packages and adventure activities
• Health and safety guidelines for participating in adventure activities
• User’s responsibility to comply with specific safety protocols during activities
• Waivers and disclaimers for high-risk activities

13. Travel Insurance

• Information about optional travel insurance available through Goibooking
• Terms and conditions of the insurance coverage provided by third parties
• Claims process for travel insurance

14. Third-Party Links

• Disclaimer for links to third-party websites
• Goibooking’s lack of responsibility for third-party websites’ content, services, or practices
• User's responsibility when interacting with third-party services

15. User Content

• Rights over user-generated content (reviews, comments, etc.)
• Goibooking’s right to use, modify, and publish user reviews or comments
• Guidelines for user-generated content (no offensive, illegal, or inappropriate content)

16. Dispute Resolution

• Arbitration or mediation for resolving disputes
• Jurisdiction: Legal jurisdiction in case of disputes
• Process for filing complaints and resolving issues with Goibooking

17. Governing Law

• Jurisdiction: The laws that govern the Terms & Conditions (Himachal Pradesh, India)
• How Indian law applies to disputes between users and Goibooking

18. Amendments to the Terms

• Goibooking’s right to update or amend these Terms at any time
• How users will be notified of changes to the Terms (email, website notice)
• User’s responsibility to review updated Terms regularly

19. Intellectual Property

• Ownership of content on Goibooking (website, logo, text, images, etc.)
• Restrictions on the use of Goibooking’s intellectual property
• User’s rights to access content on the platform (limited, non-transferable)

20. Contact Information

• Email: contact@goibooking.com
• Physical address: Jia Chowk Hathithan Bhuntar, Distt Kullu Himachal Pradesh, India.

21. Miscellaneous Provisions

• Severability: If one provision is invalid, others remain in effect
• Entire agreement: These Terms represent the complete agreement between Goibooking and the user
• No waiver: Goibooking’s failure to enforce any part of these Terms does not waive its right to do so in the future